- Department
- Customer Service
- Location
- Florida, USA
- Employment type
- Part-time
- Work arrangement
- Remote
- Salary range
- $4,500 – $7,500
- Published
About the role
2100 Solutions is seeking an experienced, professional and customer-focused Customer Service Representative to support customer relations, business communications and day-to-day operational activities. The successful candidate will serve as an important point of contact for customers, clients, suppliers and business partners, ensuring enquiries are handled professionally, commitments are followed through and business activities are coordinated efficiently. The ideal candidate will demonstrate ex
Responsibilities
- Represent 2100 Solutions professionally in communications with customers, clients, suppliers, service providers and business partners.
- Respond to customer enquiries through telephone, email and other approved communication channels.
- Provide accurate information about company services, processes and business offerings.
- Handle customer complaints, concerns and service-related issues professionally and coordinate appropriate resolutions.
- Coordinate business correspondence, meetings, customer follow-ups and administrative activities where required.
- Liaise with relevant departments to ensure customer requests and outstanding matters are addressed promptly.
- Monitor assigned tasks, deadlines and outstanding customer or business commitments.
- Maintain accurate records of customer interactions, correspondence, reports and business documentation.
- Assist with tracking invoices, service requests, payment enquiries and related administrative records where applicable.
- Communicate management instructions and follow up on assigned actions.
- Identify recurring customer concerns and operational challenges and recommend practical improvements.
- Provide regular updates to management on customer matters, activities, outstanding issues and progress.
- Handle confidential company and customer information with discretion, integrity and professionalism.
- Perform other reasonable duties related to customer service, business coordination and company operations.
- Respond to customer enquiries through telephone, email and other approved communication channels.
- Provide accurate information about company services, processes and business offerings.
- Handle customer complaints, concerns and service-related issues professionally and coordinate appropriate resolutions.
- Coordinate business correspondence, meetings, customer follow-ups and administrative activities where required.
- Liaise with relevant departments to ensure customer requests and outstanding matters are addressed promptly.
- Monitor assigned tasks, deadlines and outstanding customer or business commitments.
- Maintain accurate records of customer interactions, correspondence, reports and business documentation.
- Assist with tracking invoices, service requests, payment enquiries and related administrative records where applicable.
- Communicate management instructions and follow up on assigned actions.
- Identify recurring customer concerns and operational challenges and recommend practical improvements.
- Provide regular updates to management on customer matters, activities, outstanding issues and progress.
- Handle confidential company and customer information with discretion, integrity and professionalism.
- Perform other reasonable duties related to customer service, business coordination and company operations.
Required qualifications
- At least 3 years of relevant experience in customer service, client relations, business administration, operations support or a related role.
- Excellent written and verbal communication skills.
- Strong customer relationship management and interpersonal skills.
- Excellent organisational, coordination and problem-solving abilities.
- Excellent written and verbal communication skills.
- Strong customer relationship management and interpersonal skills.
- Excellent organisational, coordination and problem-solving abilities.